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How Our Terms Apply to Your Account

Using gim99 means accepting the conditions set out here — from how your account is managed to how withdrawals are processed via DANA, OVO, or GoPay. Access to our lobby depends on local law and is available only where eligible under your region's regulations.

Account TermsPayment PolicyData HandlingEligibility ConditionsContact Rights
gim99 How Our Terms Apply to Your Account
HOW WE HANDLE IT

Data, Security and Account Integrity

Our approach to data and account security is operational, not cosmetic. Every account action — from DANA deposits to OVO withdrawals — is logged, encrypted, and accessible only to authorised systems and staff. Here is how we manage the four areas that matter most.

Data Retention We retain account and transaction records for the period required under applicable regulations. You may request a summary of your stored data by contacting support with your account ID and registered email.
Cookie Policy We use session and analytical cookies to keep your account logged in and to measure lobby performance. No payment data such as DANA or GoPay credentials is stored via cookies at any point.
Account Security Account access is protected by OTP verification sent to your registered mobile number. If you notice an unrecognised login, use the lock-account option in settings immediately, then contact support.
Requesting Changes To update personal details or request data deletion, submit a written request through live chat or email support. We process verified requests within the timeframe set by applicable local regulations.
POLICY CONTACT

Reach Us About Any Legal Question

If you need to raise a policy concern, request a data correction, or ask about account eligibility under local law, our support team handles these directly. Reach us through the channels below and quote your registered account ID so we can locate your record quickly.

Live Chat Open the chat widget from your account dashboard for real-time responses on policy questions, account holds, or payment disputes via DANA, OVO, or GoPay.
Email Support Send policy or data-access requests to our support email listed in your account settings. Include your registered email address and the nature of your request for faster handling.
Account Help Centre Log in to your account and navigate to the Help section for self-service policy documents, withdrawal condition summaries, and step-by-step account dispute forms.

Common Legal Questions from Our Account Holders

These are the policy questions we hear most often. Each answer reflects actual account and data practices — not generic language. If your question is not here, live chat is the quickest path to a direct answer.

These terms apply to any person who creates an account on gim99 and uses our lobby, including deposits or withdrawals via DANA, OVO, or GoPay, where access is permitted under local law.

Access depends on local law and eligible regions. We do not override local regulatory restrictions. Check whether online gaming is permitted in your specific area before opening an account.

Contact support via live chat or email with your account ID and registered contact details. We will verify your identity and provide a data summary within the regulated timeframe.

Open a dispute through your account dashboard within the window specified in the payment policy section. Attach your transaction reference number and the payment confirmation from your e-wallet app.

We may update terms periodically. When we do, we notify registered account holders via the contact method on file. Continued use of your account after an update means you accept the revised conditions.

Submit a written deletion request through live chat or support email. We process verified requests in line with applicable regulations and will confirm completion to your registered contact.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.