Reference

How gim99 Handles Your Personal Information

Your account data stays under our protection — from the moment you register through every DANA, OVO, or GoPay transaction you make. This policy explains exactly what we collect, why we collect it, and what you can ask us to do with it.

Data collected only for account and wallet operationsYour payment details kept separate from browsing dataAccess, correction and deletion requests acceptedContact our team directly for any data concernApplies to all accounts in supported Indonesia regions

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Security, Retention and Your Account Control

We apply SSL encryption to every connection between your device and our servers, covering login, wallet linking, and all account updates. Data access inside our team is role-restricted — only the staff who need your information to process a transaction or resolve a support request can view it. We review these access controls regularly.

Cookie Control Session cookies keep you logged in while you play. You can adjust cookie preferences through your browser settings, though some account functions require session cookies to work correctly.

Account Security Your login uses an OTP step tied to your registered contact. If you notice unrecognised access, flag it through live chat immediately so we can lock the session.

Data Retention Active account data is held while your account is open. Once you close it, we retain only what our compliance period requires, then delete the rest on schedule.

Correction Requests You can ask us to correct inaccurate data at any time. Submit the request through live chat or email, confirm your identity, and we will update or review the record within our standard response window.

What We Collect and Why It Matters

gim99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details needed to run it — your name, contact address, and the wallet identifiers linked to your DANA, OVO, or GoPay deposits and withdrawals. Transaction records are kept to process payouts correctly and to meet the verification steps

1
our platform requires before any withdrawal is released. We also collect device and session data — browser type, IP address, and pages visited — to keep your account secure and to detect unusual access attempts. Cookies track your session state so you stay logged in while
2
you browse. We do not sell your personal data to third parties. Where we share data with payment processors like DANA or OVO, it is only to complete the transaction you initiated. Players in Bandar Lampung and across Indonesia access the platform where local law permits,
3
and data handling follows the same policy regardless of region. Retention periods depend on the type of data: active account data is held while your account remains open; transaction logs are kept for the period required by our compliance obligations; cookie data expires on the schedule
4
shown in our cookie settings. You can ask us to review, correct, or delete your data at any time by contacting our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA CONTACT CHANNELS

Reach Us About Your Privacy

If you want to access your data, raise a concern, or ask us to delete your account information, our support team handles privacy requests directly. Responses are sent to the contact method on your registered account, so keep your profile details current before submitting a request.

Team online

Live Chat

Open the chat widget from any page on gim99 to reach our team. Identify your request as a privacy or data matter so it routes correctly.

Email Support

Send your request to our support address listed in the account help section. Include your registered wallet type — DANA, OVO, or GoPay — to speed up verification.

Account Settings

Some data corrections — like updating your linked e-wallet number — can be started directly inside your account settings before escalating to the support team.

Common Questions About Your Data at gim99

These are the questions we hear most often about how your data is handled. If your question is not covered here, reach out through the support channels above.

We collect your name, contact details, and the wallet identifier for whichever payment method you link — DANA, OVO, or GoPay. Device and session data is also recorded to secure your account.

We share data with payment processors only to complete a transaction you started. We do not sell personal data. No third party receives your information for marketing or profiling purposes.

Transaction logs — including DANA deposits and OVO withdrawals — are kept for the period our compliance obligations require. After that window closes, records are deleted on a rolling schedule.

Yes. Submit a deletion request through live chat or email support. We verify your identity first, then process the request. Some data tied to completed transactions may be retained for our compliance period.

Minor corrections — like updating a linked GoPay number — can be started in account settings. For anything else, contact our support team, confirm your identity, and we will update the record.

This policy covers all accounts in supported regions. Access and eligibility depend on local law. Where local law permits access, the same data handling standards apply to your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoPrivacy Guide Indonesia InfoBadminton Uber Cup Bet

How gim99 Handles Your Personal Information

Security, Retention and Your Account Control

Reach Us About Your Privacy

Live Chat

Email Support

Account Settings

Common Questions About Your Data at gim99

01 What personal data does gim99 collect when I register?

02 Does gim99 share my data with anyone outside the platform?

03 How long does gim99 keep my transaction records?

04 Can I ask gim99 to delete my account data?

05 How do I correct wrong information on my gim99 account?

06 Does this privacy policy apply to me if I access gim99 from Indonesia?

Privacy Policy

Related pages

Related pages