Reference

Terms and Conditions That Cover Your gim99 Account

These terms set out what you agree to when you open and use a gim99 account — covering deposits via DANA, OVO, and GoPay, how we handle your data, and the rules that apply to all activity on the platform.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms replace earlier versionsContact support for any clause questions
gim99 Terms and Conditions That Cover Your gim99 Account
HOW WE HANDLE THIS

Policy Practices You Can Check

We operate these terms transparently so you know exactly what to expect when using your account — from the moment you deposit via GoPay to the point you request a withdrawal back to OVO.

Data Retention

We retain your account data for as long as your account remains active and for a period after closure as required under applicable rules. You can request a data summary via support.

Account Security

Your account is protected by password and OTP verification on each login. Never share your OTP with anyone — our team will never ask for it directly.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your wallet preference between visits. No tracking cookies are sold to third parties.

Requesting Changes

To update your registered wallet from DANA to OVO or GoPay, submit a request through account settings with ID verification. Changes take effect after our team confirms the match.

TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget inside your account dashboard to ask about any clause, wallet rule, or account restriction. Responses are in English for Indonesia.
Email Support Send a detailed query to our support address shown in your account settings. Include your registered wallet type — DANA, OVO, or GoPay — for faster handling.
Account Help Centre The Help Centre inside your account lists common terms questions around deposits, withdrawals, and account access. Check there before submitting a ticket.

Questions About Your gim99 Account Terms

These are the questions we get most often about how these terms apply to your account, your wallet, and your activity on gim99.

No. These terms allow only one account per person. If a duplicate is found, both accounts are reviewed and may be closed. Contact support if you think an error created a second account.

Remaining balance is returned to your registered wallet — DANA, OVO, or GoPay — after identity verification is completed. The timeline depends on the reason for closure.

Updated terms are published on this page immediately. Continued account use after an update means you accept the revised version. Check this page regularly if you want to stay current.

No. Withdrawals go back to the same wallet method used for that deposit. If you deposited via GoPay, your withdrawal returns to that GoPay account only.

Send a request through the in-account live chat or email support. Include your full name and registered wallet details. We will respond within the timeframe set by applicable rules.

Yes, the same terms apply across Indonesia, including players in Batam, unless a region-specific note is published separately on this page. Access depends on local law where you are.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.